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i2 Group, a Harris Computer company, is hiring for Professional Services & Technical Sales Specialist. This permanent and will be performed on a remote basis, but the role will involve regular travel to customer sites and corporate events, both within Australia and internationally, as required by project and business needs.
As a Product Specialist, this professional will review, examine, and promote the current product features and its ability to support the strategic targets of the business. This may also include coordinating and supporting clients throughout the software implementation process. They will possess excellent organizational, communication, and interpersonal skills. There may be some travel required for the role.
About the Role
You’ll join i2’s Professional Services team, working directly with clients or alongside partners to deploy, configure and optimise i2 intelligence analysis platforms across the full product lifecycle—from architectural design and implementation planning to training handover and long-term optimisation. You’ll bring deep domain and technical expertise to every stage of deployment, acting as a trusted extension of the client team to deliver impactful solutions, drive adoption and enable analysts to extract meaningful intelligence from complex datasets.
Key Responsibilities
Solution Architecture & Implementation
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Collaborate with clients to design bespoke implementation strategies, including planning, deployment, upgrades, data migrations, and performance tuning.
Platform Customisation & Integration
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Configure and extend core products (Analyst’s Notebook, iBase, Analysis Hub/Studio, TextChart) to align with organisational workflows.
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Integrate i2 platforms with existing systems using standard integration patterns.
Client Engagement & Requirements Management
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Gather and document business requirements and translate them into functional configurations and technical designs.
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Communicate progress, risks, and outcomes clearly to client stakeholders.
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Occasionally field support or operational calls as needed until full global coverage is established, ensuring continuity of service for clients.
Performance Review & System Optimisation
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Conduct system health checks, refine platform performance, recommend improvements, and guide clients on enhancing analyst workflows and system maturity.
Knowledge Transfer & Training Support
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Deliver knowledge-transfer sessions, best-practice training and demonstrations.
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Support internal training teams or provide direct upskilling for client analysts.
Pre-Sales & Partner Enablement
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Support channel and direct sales teams with pre-sales activities such as solution scoping, technical demonstrations, proposal input, and implementation planning.
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Contribute to partner enablement by onboarding, training, and upskilling partners through workshops, technical sessions, certifications, and ongoing guidance, ensuring they can effectively position, deploy and support i2 solutions.
Required Skills & Experience
Consulting Experience
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Typically 5-7 years in technology or professional services, ideally with exposure to intelligence, security, or government sectors.
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Strong background in client-facing roles within consulting environments.
Technical Proficiency
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Strong SQL/database experience.
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Hands-on experience with i2 products (Analyst’s Notebook, iBase, Analysis Hub/Studio, TextChart) is highly advantageous.
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Practical coding skills in C#, Java, TypeScript, or React, including the ability to build custom plugins and connectors.
Analysis & Configuration Expertise
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Ability to interpret data workflows, perform gap analysis, and implement appropriate configurations, extensions, and integration patterns.
Containerisation & Cloud Deployment
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Experience deploying and managing applications in cloud environments (AWS, Azure, GCP).
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Ability to design scalable, resilient, and secure solutions.
Communication & Stakeholder Management
Problem-Solving & Process Orientation
Qualifications
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Bachelor’s degree in a relevant field.
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Familiarity with Agile, waterfall, or hybrid delivery methodologies.
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Knowledge of SQL/data modelling, ETL, or BI/visualisation tools.
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Certifications in business analysis or intelligence analysis are desirable but not essential.
Personal Attributes
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Client-oriented, responsive, and collaborative.
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Strong interpersonal skills and ability to work cross-functionally.
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Highly organised with strong attention to detail.
About i2
Our intelligence analysis software tools help analysts and investigators transform data in real-time, enabling customers to detect, disrupt, and defeat sophisticated threats. We serve global customers carrying out critical missions in public safety, defence, fraud, and financial crimes. Learn more at: https://i2group.com
As a Harris Computer company, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.
Benefits
Harris offers an extremely competitive employee benefits programme. 10 Personal Days leave entitlement are granted as well as 20 days holiday plus public holidays. Private healthcare and dental care once probation has been passed. Lifestyle rewards contribution.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.
