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Overview
We're looking for a Junior Delivery Specialist to join our team. This is a starting role, perfect for new graduates or those early in their careers who have some experience with programming or data and want to learn more in a professional setting.

What You'll Do

• Learn and use technical skills like JavaScript and Node.js to help deliver projects.
• Help manage and change data using formats like JSON, XML, XSLT, and XPath.
• Work with project managers, business analysts, and developers to make sure projects run well.
• Help find and fix technical problems with guidance from experienced team members.
• Write and update documents about our processes and projects to share knowledge and keep things consistent.

What You'll Need

• Basic programming knowledge (JavaScript or a similar language is helpful).
• Some understanding of databases (like SQL Server or PostgreSQL is a bonus).
• An interest in working with data formats such as JSON or XML.
• Experience with C#, Java, or other programming languages.
• Good at solving problems and paying close attention to details.
• Able to communicate well and work as part of a team.
• A Bachelor’s degree in Computer Science, Engineering, Information Systems, or a similar field (or equivalent training/experience).
• Must be a United States citizen.

What Would Make You Stand Out

• Knowing about Agile or Scrum ways of working.
• Having done an internship or project in software development or data handling.

What We Offer

• 3 weeks of vacation and 5 personal days.
• Full health, dental, and vision benefits from day one.
• Programs to own company stock and matching for your retirement savings (RRSP/401k).
• Rewards that support your lifestyle.
• Options for remote work and other benefits.
• Training and guidance to help you grow your technical and professional skills.
• Chances to advance your career in a supportive, creative workplace.
• Flexible work hours and the choice to work remotely.

About Us
For over 30 years, i2 Group has helped analysts and investigators around the world understand complex information. We provide tools that help them find, create, and share important insights to fight crime, terrorism, war, and fraud. Our solutions, like i2 Analyst’s Notebook, are used in over 140 countries by thousands of organizations. This includes all UK police forces, 70% of NATO countries, and 80% of the biggest US police departments. Since 2022, i2 has been part of Harris Computer Corporation.

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i2 Group, a Harris Computer company, is hiring for Professional Services & Technical Sales Specialist. This permanent and will be performed on a remote basis, but the role will involve regular travel to customer sites and corporate events, both within Australia and internationally, as required by project and business needs.

As a Product Specialist, this professional will review, examine, and promote the current product features and its ability to support the strategic targets of the business. This may also include coordinating and supporting clients throughout the software implementation process. They will possess excellent organizational, communication, and interpersonal skills. There may be some travel required for the role.

About the Role

You’ll join i2’s Professional Services team, working directly with clients or alongside partners to deploy, configure and optimise i2 intelligence analysis platforms across the full product lifecycle—from architectural design and implementation planning to training handover and long-term optimisation. You’ll bring deep domain and technical expertise to every stage of deployment, acting as a trusted extension of the client team to deliver impactful solutions, drive adoption and enable analysts to extract meaningful intelligence from complex datasets.

Key Responsibilities

Solution Architecture & Implementation

• Collaborate with clients to design bespoke implementation strategies, including planning, deployment, upgrades, data migrations, and performance tuning.

Platform Customisation & Integration

• Configure and extend core products (Analyst’s Notebook, iBase, Analysis Hub/Studio, TextChart) to align with organisational workflows.

• Integrate i2 platforms with existing systems using standard integration patterns.

Client Engagement & Requirements Management

• Gather and document business requirements and translate them into functional configurations and technical designs.

• Communicate progress, risks, and outcomes clearly to client stakeholders.

• Occasionally field support or operational calls as needed until full global coverage is established, ensuring continuity of service for clients.

Performance Review & System Optimisation

• Conduct system health checks, refine platform performance, recommend improvements, and guide clients on enhancing analyst workflows and system maturity.

Knowledge Transfer & Training Support

• Deliver knowledge-transfer sessions, best-practice training and demonstrations.

• Support internal training teams or provide direct upskilling for client analysts.

Pre-Sales & Partner Enablement

• Support channel and direct sales teams with pre-sales activities such as solution scoping, technical demonstrations, proposal input, and implementation planning.

• Contribute to partner enablement by onboarding, training, and upskilling partners through workshops, technical sessions, certifications, and ongoing guidance, ensuring they can effectively position, deploy and support i2 solutions.

Required Skills & Experience

Consulting Experience

• Typically 5-7 years in technology or professional services, ideally with exposure to intelligence, security, or government sectors.

• Strong background in client-facing roles within consulting environments.

Technical Proficiency

• Strong SQL/database experience.

• Hands-on experience with i2 products (Analyst’s Notebook, iBase, Analysis Hub/Studio, TextChart) is highly advantageous.

• Practical coding skills in C#, Java, TypeScript, or React, including the ability to build custom plugins and connectors.

Analysis & Configuration Expertise

• Ability to interpret data workflows, perform gap analysis, and implement appropriate configurations, extensions, and integration patterns.

Containerisation & Cloud Deployment

• Experience deploying and managing applications in cloud environments (AWS, Azure, GCP).

• Ability to design scalable, resilient, and secure solutions.

Communication & Stakeholder Management

• Excellent verbal and written communication skills.

• Strong client relationship management and ability to engage technical and non-technical stakeholders.

Problem-Solving & Process Orientation

• Structured analytical thinking with the ability to diagnose issues and propose value-driven improvements.

Qualifications

• Bachelor’s degree in a relevant field.

• Familiarity with Agile, waterfall, or hybrid delivery methodologies.

• Knowledge of SQL/data modelling, ETL, or BI/visualisation tools.

• Certifications in business analysis or intelligence analysis are desirable but not essential.

Personal Attributes

• Client-oriented, responsive, and collaborative.

• Strong interpersonal skills and ability to work cross-functionally.

• Highly organised with strong attention to detail.

About i2 

Our intelligence analysis software tools help analysts and investigators transform data in real-time, enabling customers to detect, disrupt, and defeat sophisticated threats. We serve global customers carrying out critical missions in public safety, defence, fraud, and financial crimes. Learn more at: https://i2group.com 

As a Harris Computer company, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed. 

Benefits 

Harris offers an extremely competitive employee benefits programme. 10 Personal Days leave entitlement are granted as well as 20 days holiday plus public holidays. Private healthcare and dental care once probation has been passed. Lifestyle rewards contribution.

Supporting your application 

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview. 

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 We are seeking a dynamic and experienced Software Channel Manager to join our team. This role is crucial to managing and growing our partner relationships, driving renewals, and expanding our partner network. You will engage and visit regulary with partners and customers to understand their requirements, qualify leads, and ensure they are leveraging our products to their full potential. You will also be responsible for identifying patterns in win/loss analyses, building industry-specific use cases, promoting training, and supporting strategic initiatives to enhance the growth of our i2 business.

Job Summary: As a Channel Manager of Sales & Marketing, this professional will lead our sales and marketing efforts in their designated territory promoting our software products and services. They will be responsible for developing and executing strategic plans to drive revenue growth, build strong client relationships, and increase brand awareness. This role will require direct and indirect selling as well as collaborating with cross-functional teams, and staying updated on industry trends to drive business success. There is travel to client sites, conferences, and global meetings expected in this role.

Key Responsibilities:

Driving New Revenue Sales, promoting the full portfolio of i2 capability, managing and updating i2’s CRM system.

Lead Management and Qualification:

• Work on leads to qualify and progress them to a fully scoped quote stage.

• Engage with prospects to understand their use case, requirements, and ensure a strong product fit.

• Conduct high-level product demonstrations and capture feedback to refine the sales approach.

• Document patterns from win/loss analysis, including insights into pricing, product functionality, subscription preferences, and competitive trends.

Renewal Strategy & Partner Engagement:

• Review upcoming partner renewals for the next quarter to assess current product usage.

• Initiate calls with partners to explore opportunities for better product utilization, address new requirements, and conduct health checks.

• Propose new products or updates to enhance renewals and ensure partners are fully informed of our offerings.

• For smaller partners, provide detailed information and value propositions beyond a simple quote to strengthen renewal likelihood.

Partner Network Expansion:

• Assist in executing i2’s strategy to expand our partner ecosystem by identifying and onboarding new partners.

• Support the existing partner network to increase business opportunities and reach.

Channel marketing and communications:

• Coordinate with internal departments to help improve partner communications and marketing.  Work with marketing team to produce monthly channel updates for partner and internal consumption. Support efforts to maximise use and efficiency of collaboration tools such as the i2 PartnerHub, encouraging best practice and instilling operational excellence practices in our partners.

• Actively engage with partners to share updates and discuss opportunities for deal progression.

Training Promotion:

• Advocate for the inclusion of training in all quotes, especially for customers unaware of our recent product developments, such as the shift of SPT to i2.

• Promote training programs as a value add in the sales process to strengthen proposals.

• Support the creation and promotion of the i2 Partner Training Certification Programme

Framework Tenders & Tender Response Management:

• Explore the potential for more direct engagement with Framework Tenders to increase control over deals and profitability.

• Work within a wider business team to support the creation of a Tender Response team, including naming roles and building an RFI (Request for Information) response library for easy duplication in future scenarios.

Industry-Specific Use Cases:

• Support the development of targeted user cases for key industries (e.g., Legal, Financial) and lead go-to-market initiatives with partners to position i2 solutions as the preferred choice within these sectors.

Cross-Training & Team Resilience:

• Build cross-training capacity across new business, renewals, and channel management to ensure operational resilience during peak times or holiday periods.

• Enhance team agility by ensuring colleagues can step into each other’s roles when needed.

Customer Success Stories:

• Collect and document customer success stories to highlight the impact of i2 solutions.

• Where necessary, anonymize these stories to respect the confidential nature of sectors we serve, and use them in marketing and sales efforts to build credibility.

Job Qualifications:

The qualifications we are looking for are mixture of work experience and educational background.

They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role:

Minimum Qualifications:

Experience:

• 8 to 10 years of proven experience in partner management, business development, or software sales.

• Strong understanding of software licensing models, renewal processes, and subscription management.

• Excellent communication and interpersonal skills with the ability to build relationships and influence stakeholders at all levels.

• Experience in conducting product demonstrations and managing lead qualification processes.

• Ability to analyse data from win/loss scenarios and apply insights to improve sales strategies.

• Experience in responding to Framework Tenders and managing RFI libraries is a plus.

• Cross-functional team management skills, with a focus on collaboration, training, and building internal resilience.

• Experience in developing and leveraging customer success stories for sales and marketing purposes.

Skills & Attributes

• Ability to work with highly complex, niche products.

• Data & Analytical Thinking

• Communication & Storytelling Skills

• Customer-facing & Consultative Approach

• Adaptability & Learning Agility

• Stakeholder Collaboration

Why Join Us

• Comprehensive Health Insurance Coverage for employees and dependents.

• National and Festival Holidays, along with generous paid leave policies promoting work-life balance.

• Lifestyle Rewards & Recognition Program – celebrating milestones, achievements, and contributions.

• Learning and Development Opportunities through global training programs, mentorship, and leadership accelerators.

• Be part of a global organization with a culture rooted in respect and continuous growth.

• Work with a dynamic leadership team that values innovation and people development.

• Opportunity to shape the HR function and directly impact organizational success.

• Inclusive, transparent, and empowering environment with room for creativity and career advancement.