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i2 Support

Get the help you need, when you need it. From self-service resources and product documentation to community knowledge and expert assistance, Amplify provides a single destination for i2 support.

 

Community Support Documentation Ask Tim - Support Assistant

Fast access to support, documentation and product knowledge

Active i2 customers can sign in to Amplify to access support resources, product documentation and the Amplify Community, all in one place.

If you're looking for help with product functionality, configuration, upgrades or troubleshooting, Amplify brings together the resources you need. Tim, our AI support assistant, can help you quickly find answers across i2 documentation and support knowledge. Product documentation is available when you need detailed guidance, and you can connect with the i2 Support team for issues that require further investigation.

The Amplify Community also gives you access to a network of i2 users to share experiences, exchange ideas and learn from peers.

 

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Raise a Support Case

i2 Support is available when you need technical assistance that goes beyond the information available through self-service resources.

Additional Resources

From upskilling to upgrading, we have a selection of ways to support you.
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Video tutorials

 

Find a large selection of video tutorials on YouTube, available in both English and French.

 
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Training and Webinars

 

Want to familiarize or refresh your i2 Analyst’s Notebook skills? Join one of our free monthly Tips and Tricks webinars. 

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Book a demo

For more information about how i2 Group solutions can meet your investigation goals, contact us...
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Military and Defense

Partners to the Department of Defense, UK MOD, and NATO forces for over 25 years.

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Government Agencies

Identify and reduce the impact of fraud, environmental, and economic crimes.

 

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Not for Profit

Advanced intelligence for NGO's to meet their key objectives.

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Banking and Finance

Identify and reduce the impact of financial crime quickly and accurately.

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Retail

Detect and prevent fraudulent activity that affects business operations.

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Law Enforcement

Deliver intelligence-led policing with speed and at scale. 

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