Video case study: How Keoghs exposes hidden fraud networks

Keoghs is home to one of the largest intelligence teams in the UK legal sector, with 35 specialists embedded within a 200-strong counter fraud operation. The team supports investigations into fraudulent insurance claims and helps clients identify where fraud risk exists across their operations.

Challenge

Keoghs was working across disconnected data sources including spreadsheets, Access databases and ad hoc queries. This lack of a centralised view limited the team’s ability to quickly interpret data and communicate insights effectively.

As many investigations progress to court, the team also faced challenges in clearly presenting complex intelligence in a way that supports legal proceedings and withstands scrutiny.

Solution

Keoghs implemented i2 to create a unified intelligence environment.

• iBase provides a central repository, enabling relational analysis across large volumes of data, including around 15,000 claims processed daily
• Analyst’s Notebook enables visualisation of complex networks, making connections between entities clear and defensible
• Chart Reader allows intelligence to be shared seamlessly with legal teams preparing cases

The implementation process was supported by i2 consultants who ensured the solution was configured around Keoghs’ specific requirements, with ongoing support available when needed.

We can now take seemingly unconnected data points and present them as a clear, coherent picture of organised fraud.

 

Ben FitzHugh, Head of Intelligence, Keoghs

Benefits

Clearer intelligence for court

Visual charts make it far easier to explain how seemingly unrelated data points connect, supporting expert testimony

Improved fraud detection outcomes

In one case, Keoghs identified links between 33 separate incidents involving a UK retailer’s delivery fleet, uncovering an organised fraud network and securing an outcome worth approximately £300,000.

Scalable data analysis

The team can process high volumes of claims while maintaining a clear, connected view of intelligence.

Seamless collaboration

Intelligence can be easily shared across legal teams and with external partners using compatible tools.

Strong ongoing partnership

Continued support, access to training and industry collaboration helps Keoghs stay aligned with evolving analytical needs.

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